At FSI Cloud we pride ourselves on our support staff who, have years of experience, comprehensive knowledge and powerful tools that enable us to provide expert support on our range of services and solutions.
Skilled at replicating and resolving even the most elusive of intermittent problems, FSI Cloud’s support staff will stay engaged until your problem is solved, and will guarantee an initial response time of less than two hours.
Our support team also provide advice and assistance with migrations and will suggest a best practice approach to moving your data safely and securely into the FSI environment.
Support is provided as part of annual management fee. The FSI Cloud helpdesk provide telephone support between the hours of 8:30am to 5:00pm Monday to Friday (excluding Bank Holidays).