Remote IT Support

FSI Cloud provide a managed IT support service which gives you direct access to a team of experienced technical support engineers. We can remotely advise, diagnose and solve problems you are having. So you and your team can focus internal resources on core business tasks.

Telephone, Remote and On-Site Support

Our support team becomes a part of your organisation with touch point options including:

• Telephone
• E-mail Instant messaging
• Remote login to your systems
• On-site, face-to-face assistance.

We can provide options that cover not only your business but your end customers too.

Managed Backup – Remote/On-Site

Knowing that your data is safely and securely stored, and is readily available whenever you need it is paramount. FSI Cloud provides fully managed

Solutions to achieve this, including continual monitoring to ensure successful data backups.

Network Monitoring

FSI Cloud will work with you to plan and establish in advance the appropriate actions to take for each instance, and to set and follow agreed escalation procedures.

Patch Updates

FSI Cloud can assume responsibility for making sure that your servers are always up-to-date with the latest patches – so you always have the latest security protection and software available.

Disaster Recovery/Business Continuity

High proportions of companies that suffer a disastrous data loss go out of business! FSI Cloud can provide managed Disaster Recovery solutions as well as advice on DR strategies that will be relevant to the specific nature of your business.

IT cover for Sickness/Holidays/Interim Periods/Peak Periods

This, sometimes overlooked, service can be a very useful stop-gap measure in a wide range of business circumstances. The more time and depth we have spent managing aspects of your IT operations in advance, the more practical, useful and cost-effective this service becomes.