True North Services Ltd

Background

True North Services offer SuperOffice CRM implementations and Support to a range of market sectors in UK, Europe and Asia.  These installations are both on premise or cloud based on our own servers. The business analysis ensures the customer maximises their ROI through productivity and increase sales.

True North Services had recognised that In order to mitigate failures from on-site equipment, single points of failure and mange an Exchange Server, it was an essential strategy to locate key services in to a cloud-based environment.

“The move to a cloud based Exchange Server has significantly improved the email reliability both in-house and while out of the office”

 The Challenge

In moving away from its previous email provider, Hosted Exchange services were identified as the next logical step. With a lot of working hours on the road or with clients it is crucial that their email system runs smoothly and reliably

True North services had considered other providers, but were impressed by FSI Cloud’s clear lines of communication when negotiating and implementing their chosen solution. In addition to having a professional cloud-based provider, it was also important that they had UK-based support for any issues and setup questions. FSI Cloud offered this, along with a dedicated account manager to deal with queries regarding their account or required service enhancements.

James Elgar, Director at True North Services Ltd. stated “The move to a cloud based Exchange Server has significantly improved the email reliability both in-house and while out of the office. FSI provide a very efficient migration service with minimal down time.”

The Solution

FSI Cloud understood the customer requirements and implemented Hosted Exchange almost immediately. From an IT viewpoint, administration of email services is straightforward and easy to scale additional services or users as and when required.

Hosted Exchange gives the company access to enterprise strength messaging and collaboration technology, along with the flexibility needed to support the company’s growth.

The Results

FSI Cloud’s Hosted Exchange offer has helped True North Services in their assurances that they now have a business critical solution in place. Its reliability means that email downtime is minimised and they now have improved usability that was not possible to get using an ad hoc hosted mail system. With day-to-day email management taken care of, James and his team can continue their development of their business strategies.

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Tony Cohen

Tony joined BT in 1987 and chose to develop his career in data communications. He moved from an engineering to programme management role with Global One before taking up a position as Global Account Director in 1999. Tony joined iPass in 2002 where he was Head of channel sales before moving to Intermedia to grow their European channel sales organisation. In 2012 Tony joined FSI Cloud as General Manager to accelerate the development of their hosting and managed IT solutions division.

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